Privacy Policy

This Privacy Policy explains how BritPath Consult Limited collects, uses, stores, and protects personal information when users visit our website, create an account, book a consultation, purchase a membership plan or add-on service, upload documents, or communicate with us. BritPath Consult Limited is incorporated in the United Kingdom and operates as an online education, settlement, employability, and career consultancy. We do not operate from a public physical office address. For privacy enquiries, please contact us at hello@britpathconsult.co.uk.

1. Who We Are

In this Privacy Policy, "BritPath", "we", "us", or "our" refers to BritPath Consult Limited.

For the purpose of UK data protection law, BritPath Consult Limited is the data controller for the personal information we collect and use in connection with our website, services, membership portal, bookings, enquiries, and client support.

2. Information We Collect

We may collect personal information directly from you when you:

• Visit our website
• Complete an enquiry form
• Create an account
• Purchase a membership plan
• Purchase an add-on service
• Book a consultation
• Upload documents
• Attend an online meeting
• Subscribe to updates or resources
• Communicate with us by email or other approved channels

Identity and Contact Information

The personal information we collect may include:

• Full name
• Email address
• Phone number
• WhatsApp number, where provided
• Country or location
• Account login details

Education and Career Information

• Current education level
• University or institution details
• Course interests
• Career goals
• Work experience
• Skills and qualifications
• CV information
• LinkedIn profile information
• Job search or career pathway information

Uploaded Documents

Users may upload documents to support their education, settlement, or career journey. Please do not upload documents containing unnecessary sensitive information unless it is relevant to the service being requested. Uploaded documents may include:

• CVs
• Personal statements
• Academic transcripts
• Certificates
• Admission documents
• Career documents
• Supporting documents for consultancy or advisory services

Payment and Transaction Information

Payments may be processed through Stripe or another approved payment gateway. BritPath does not store full card details on its own systems.

We may receive limited payment-related information such as:

• Payment status
• Transaction reference
• Plan or service purchased
• Billing email
• Payment date
• Renewal or subscription status

Booking and Meeting Information

Bookings may be managed through Calendly, Google Meet, Zoom, or similar approved online tools. Where you book a consultation or session, we may collect:

• Booking date and time
• Selected service or consultation type
• Meeting notes
• Attendance status
• Session history

Technical and Website Information

When you visit our website, we may collect technical information that helps us improve website performance, security, user experience, and service delivery, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• Cookie preferences
• Basic analytics information

3. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide education, settlement, employability, and career support
• Create and manage user accounts
• Activate membership plans
• Process payments and subscriptions
• Deliver add-on services
• Manage bookings and consultations
• Provide access to downloadable resources, recorded videos, webinars, and live classes
• Review uploaded documents where required for service delivery
• Provide client support
• Send service-related updates
• Improve our website, services, and user experience
• Maintain records for legal, accounting, and business purposes
• Prevent fraud, misuse, unauthorised access, or security issues
• Comply with legal and regulatory obligations

4. Our Lawful Basis for Using Personal Information

We only use personal information where we have a lawful basis to do so. Where we rely on consent, you can withdraw your consent at any time. Depending on the situation, we may rely on one or more of the following lawful bases:

• Contract — where processing is necessary to provide the service you requested, such as membership access, consultations, resources, bookings, document reviews, and add-on services.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, managing client relationships, preventing misuse, maintaining website security, and handling internal administration.
• Legal obligation — where we must process and retain information to comply with legal, tax, accounting, consumer protection, or regulatory obligations.
• Consent — for certain activities, such as optional marketing communications or where consent is required for cookies or similar technologies.

5. Special Category or Sensitive Information

BritPath does not actively request unnecessary sensitive personal information.

However, some documents uploaded by users may contain sensitive information. If sensitive information is provided, we will only use it where necessary for the specific service requested, where we have a lawful basis to do so, and where appropriate safeguards are in place.

Users should avoid uploading sensitive information unless it is directly relevant to the support being requested.

6. How We Share Information

We may share personal information with trusted third-party service providers where necessary to operate our business and deliver our services. We only share information where necessary and expect our service providers to handle personal information securely and in line with applicable data protection requirements. These may include:

• Stripe or other payment processors
• Calendly or booking tools
• Google Meet, Zoom, or similar meeting platforms
• Website hosting providers
• Email service providers
• Cloud storage or document management providers
• Website analytics or performance tools
• Professional advisers, where necessary
• Legal, regulatory, or public authorities where required by law

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place, such as using service providers with recognised data protection protections or contractual safeguards.

8. How Long We Keep Personal Information

We keep personal information only for as long as necessary for the purposes for which it was collected. Retention periods may depend on:

• The type of service requested
• The membership or subscription period
• Whether the user has an active account
• Legal, tax, accounting, or regulatory requirements
• Whether there is an ongoing dispute, complaint, or service issue
• Whether information is needed for legitimate business records

Retention — As a General Guide

Users may request deletion of their personal information, subject to any legal or legitimate business reasons requiring us to retain it. As a general guide:

• Enquiry records may be kept for a reasonable period to manage follow-up and service history.
• Account and membership records may be kept while the account is active and for a reasonable period afterwards.
• Uploaded documents may be kept for as long as needed to provide the service and for a reasonable period afterwards.
• Payment and transaction records may be kept where required for accounting, tax, legal, and business record purposes.

9. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Be informed about how your personal information is used
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain types of processing
• Request data portability
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner's Office if you are unhappy with how your data is handled

Exercising Your Rights

To exercise your rights, please contact hello@britpathconsult.co.uk. We may need to verify your identity before responding to certain requests.

10. Marketing Communications

We may send marketing communications where you have consented to receive them or where otherwise permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at hello@britpathconsult.co.uk.

We may still send important service-related messages, such as payment confirmations, booking reminders, account updates, membership access notices, and policy updates.

11. Cookies and Tracking

More information is provided in our Cookie Policy. Our website may use cookies and similar technologies to:

• Enable website functionality
• Remember user preferences
• Improve website performance
• Support analytics
• Improve security
• Support marketing or advertising where consent is required

12. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system is completely secure. Users are responsible for keeping their account login details confidential. Security measures may include:

• Account login controls
• Secure payment processing through Stripe
• Restricted access to uploaded documents
• Secure hosting arrangements
• Internal access controls
• Use of reputable third-party service providers

13. User Accounts and Passwords

BritPath is not responsible for unauthorised account access caused by a user sharing login details or failing to protect their password. Where users create an account, they are responsible for:

• Keeping login details secure
• Not sharing passwords with others
• Not allowing unauthorised access to their account
• Informing BritPath if they suspect unauthorised access

14. Children and Young Users

BritPath's services are primarily intended for students, graduates, professionals, and individuals seeking education and career support.

If a user is under 18, they should use our services with the knowledge and permission of a parent, guardian, or responsible adult where required.

We do not knowingly collect personal information from children where parental or guardian involvement is required by law.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of any third-party services they use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the "Last updated" date at the top of this page. Significant changes may also be communicated through the website, user dashboard, or email where appropriate.

17. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact: BritPath Consult Limited, Email: hello@britpathconsult.co.uk.

Mail to: BURGES HOUSE, B06 1ST TRINITY STREET, COVENTRY, UNITED KINGDOM, CV1 1FJ.

BritPath Consult Limited is incorporated in the United Kingdom and operates as an e-consultancy.

This document is provided for general information and does not constitute legal advice.