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Refund & Cancellation Policy

Last updated: July 2026

This Refund and Cancellation Policy explains how refunds, cancellations, renewals, digital access, membership plans, add-on services, bookings, and service delivery are handled by BritPath Consult Limited. This policy should be read together with our Terms and Conditions and Privacy Policy.

1. Who We Are

BritPath is operated by BritPath Consult Limited, a company incorporated in the United Kingdom. BritPath operates as an online education, settlement, employability, and career consultancy.

Contact email: hello@britpathconsult.co.uk. Mail to: BURGES HOUSE, B06 1ST TRINITY STREET, COVENTRY, UNITED KINGDOM, CV1 1FJ.

In this policy, "BritPath", "we", "us", and "our" refer to BritPath Consult Limited.

2. Our Services

BritPath provides online consultancy, membership access, education guidance, settlement support, employability support, career guidance, digital resources, webinars, recorded videos, live classes, bookings, and add-on services.

BritPath services are treated as digital services, online consultancy services, and/or digital content access, depending on the product or service purchased. Our services may include:

  • Membership plans
  • Online consultations
  • Downloadable resources
  • Recorded videos
  • Webinars
  • Live classes
  • Chat or support access
  • Document review
  • CV writing support
  • LinkedIn makeover support
  • Career profile support
  • Portal access

3. General Refund Position

Payments made to BritPath are generally non-refundable once service delivery, digital access, portal access, downloadable resource access, booking access, document review, or support work has started.

However, this does not affect any refund rights that may apply under UK law. Where the law requires a refund, BritPath will comply with applicable legal obligations.

4. 14-Day Cancellation Rights

Where applicable, customers may have a 14-day cancellation right for certain online or distance purchases.

However, for services and digital access, your cancellation right may be affected if you request or agree for BritPath to begin providing the service immediately.

If service delivery begins within the 14-day cancellation period, BritPath may deduct a reasonable amount for the service already provided, access already granted, or work already completed. If digital content or downloadable resources have already been accessed, downloaded, or made available following your consent to immediate access, your right to cancel may be limited. Immediate access may include:

  • The member portal
  • Downloadable resources
  • Recorded videos
  • Webinars
  • Live classes
  • Booking links
  • Chat or support access
  • Document upload or review
  • Add-on service delivery
  • Consultancy or advisory work

5. Immediate Access Consent

At checkout, BritPath may ask customers to confirm that they want immediate access or immediate service delivery.

Checkout wording: "I agree that BritPath may begin providing the service, digital access, downloadable resources, membership access, booking access, or support immediately after purchase. I understand that once access or service delivery begins, my right to cancel may be limited and reasonable charges may apply for services already provided."

If you give this consent, BritPath may begin providing access or services immediately after payment.

6. Membership Plan Cancellations

BritPath offers different types of membership plans.

6.1 Study Ready — Free

Study Ready is a one-time free plan.

  • No payment is required.
  • Access is valid for 120 days.
  • Access expires automatically after 120 days.
  • No refund applies because no payment is made.

6.2 Arrive Smart — £15

Arrive Smart is a one-time paid plan.

  • Access is valid for 30 days only.
  • The plan does not renew automatically.
  • Access expires automatically after 30 days.
  • The fee is generally non-refundable once access has started, resources have been made available, a booking has been used, or support has begun.
  • Refunds will only be provided where required by law or expressly approved by BritPath.

6.3 Career Boost — £35/month

Career Boost is a renewable monthly membership.

  • This plan renews monthly unless cancelled.
  • You may cancel at any time before your next renewal date.
  • Cancellation stops future renewal payments.
  • Payments already made are non-refundable unless required by law.
  • After cancellation, access may continue until the end of the current paid billing period.

6.4 Elite Mentorship — £75/month

Elite Mentorship is a renewable monthly membership.

  • This plan renews monthly unless cancelled.
  • You may cancel at any time before your next renewal date.
  • Cancellation stops future renewal payments.
  • Payments already made are non-refundable unless required by law.
  • After cancellation, access may continue until the end of the current paid billing period.
  • Used advisory sessions, support access, mock interview access, or resource access are not refundable once used or made available.

7. Add-On Service Cancellations and Refunds

BritPath add-ons are one-time digital service purchases.

7.1 Professional CV Writing — £99

This is a one-time add-on service. The fee is generally non-refundable once:

  • The client has uploaded documents
  • BritPath has started reviewing documents
  • CV writing work has started
  • Drafting, editing, or advisory work has begun

7.2 LinkedIn Makeover Basic — £159

This is a one-time add-on service. The fee is generally non-refundable once:

  • The client has submitted LinkedIn or career information
  • BritPath has started reviewing the profile
  • Advisory, editing, or makeover work has begun

7.3 LinkedIn Makeover Advanced — £219

This is a one-time add-on service. It includes LinkedIn Advanced Makeover support and 1 month of Elite Mentorship access. Temporary Elite Mentorship access expires automatically after 1 month unless the client renews or upgrades. The fee is generally non-refundable once:

  • The client has received temporary Elite Mentorship access
  • Digital access has been activated
  • Documents or LinkedIn information have been reviewed
  • Service work has started
  • Support access has been made available

7.4 Career Profile Bundle — £399

This is a one-time bundle purchase. It includes Professional CV Writing, LinkedIn Basic Makeover, and LinkedIn Advanced Makeover, plus 2 months of Elite Mentorship access. Temporary Elite Mentorship access expires automatically after 2 months unless the client renews or upgrades. The fee is generally non-refundable once:

  • The client has received temporary Elite Mentorship access
  • Digital access has been activated
  • Documents have been uploaded or reviewed
  • CV, LinkedIn, or advisory work has started
  • Support access has been made available

8. Subscription Renewal Cancellation

For renewable memberships, you are responsible for cancelling before the next renewal date if you do not want to be charged again.

Once a renewal payment has been processed, it is generally non-refundable unless a refund is required by law or expressly approved by BritPath. Cancelling a subscription does not automatically refund previous payments.

9. Failed Payments

BritPath is not responsible for loss of access caused by failed, declined, expired, or incorrect payment details. If a recurring payment fails, BritPath may:

  • Notify you of the failed payment
  • Ask you to update your payment method
  • Temporarily pause access
  • Cancel or downgrade your membership
  • Remove access if payment is not completed within a reasonable period

10. Bookings, Missed Sessions, and Rescheduling

Bookings may be managed through Calendly, Google Meet, Zoom, or similar platforms.

If you book a session and fail to attend without reasonable notice, BritPath may treat the session as used. Rescheduling may be allowed where reasonable notice is provided and where alternative availability exists.

If BritPath needs to reschedule a session due to advisor availability, illness, technical issues, or other reasonable circumstances, we will aim to offer a suitable alternative time.

Refunds are not normally provided for missed sessions where the client failed to attend or failed to provide reasonable notice.

11. Downloadable Resources and Digital Content

Downloadable resources, recorded videos, templates, guides, class materials, and other digital content are generally non-refundable once access has been granted, the content has been opened, or the content has been downloaded.

If digital content is faulty or inaccessible due to an issue caused by BritPath, we may offer:

  • Replacement access
  • Repair of access
  • Alternative access
  • A reasonable remedy required by law

12. No Refund for Change of Mind After Access Begins

Once a customer has received access to the portal, resources, booking links, support channels, live classes, recorded videos, or add-on service delivery, payments are generally non-refundable for change of mind unless a refund is required by law.

13. Refund Request Process

To request a refund, contact hello@britpathconsult.co.uk. We will review the request and respond within a reasonable timeframe. Please include:

  • Full name
  • Account email
  • Service or plan purchased
  • Date of purchase
  • Payment reference, if available
  • Reason for the refund request
  • Any supporting information

14. How Approved Refunds Are Processed

Where a refund is approved, it will usually be returned to the original payment method used at checkout.

The time it takes for funds to appear may depend on Stripe, the card provider, bank, or payment processor. BritPath is not responsible for bank or payment processor delays after a refund has been issued.

15. Chargebacks and Payment Disputes

If you have a concern about a payment, we encourage you to contact BritPath first so we can review the issue.

If a payment dispute or chargeback is raised through your bank or payment provider, BritPath may pause account access while the dispute is reviewed. Misuse of chargebacks may result in account suspension or termination.

16. Changes to This Policy

BritPath may update this Refund and Cancellation Policy from time to time. The latest version will be available on our website.

Where changes materially affect active users, BritPath may provide notice through the website, portal, or email.

17. Contact Us

For questions about this Refund and Cancellation Policy, please contact: BritPath Consult Limited, Email: hello@britpathconsult.co.uk.

Mail to: BURGES HOUSE, B06 1ST TRINITY STREET, COVENTRY, UNITED KINGDOM, CV1 1FJ.

This document is provided for general information and does not constitute legal advice.